Checklists

Marketplaces implementation checklist

This checklist outlines the technical requirements for a production-ready marketplace, focusing on payment integrity, trust systems, and the operational reliability required for two-sided platforms.

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Payment Infrastructure and Fund Routing

0/5
  • Implement Idempotency Keys

    critical

    Ensure all transaction and payout API calls use unique idempotency keys to prevent duplicate charges or double-payouts during network retries.

  • Verify Platform Fee Logic

    critical

    Unit test the split-payment logic across different transaction sizes to ensure platform commissions and processing fees are calculated correctly before funds reach the seller.

  • Configure Webhook Handlers

    critical

    Implement robust listeners for payment provider webhooks (e.g., payment_intent.succeeded, account.updated) with signature verification and 200-level response handling.

  • Test Refund and Reversal Flows

    recommended

    Verify that refunding a buyer correctly triggers a reversal of the seller's balance and, if applicable, the platform fee.

  • Automate KYC/KYB Onboarding

    critical

    Integrate automated checks for seller identity verification and bank account validation to comply with AML regulations before enabling payouts.

Trust and Safety Systems

0/5
  • Sanitize and Moderate Reviews

    recommended

    Implement server-side validation to prevent XSS in reviews and integrate a profanity/spam filter for user-generated content.

  • Implement Verified Seller Badges

    recommended

    Create a logic gate that programmatically applies 'Verified' status only after specific criteria (ID check, first successful sale) are met.

  • Deploy User Reporting Workflows

    recommended

    Build a reporting mechanism on listing and profile pages that flags content for admin review and triggers an automated notification to moderators.

  • Secure In-Platform Messaging

    optional

    Filter PII (emails, phone numbers) in pre-transaction messages if the business model requires preventing platform circumvention.

  • Audit Trail for Sensitive Actions

    critical

    Log all administrative actions, including manual payout overrides, account bans, and listing deletions, with a timestamp and user ID.

Search and Matching Optimization

0/5
  • Configure Search Index Syncing

    critical

    Set up database triggers or webhooks to update the search index (e.g., Algolia) immediately when a listing's price, availability, or status changes.

  • Implement Inventory Locking

    critical

    Apply a temporary lock on inventory items when a user begins the checkout process to prevent overbooking or double-selling.

  • Validate Geo-Spatial Queries

    recommended

    Test location-based filtering to ensure results are accurately sorted by distance and respect defined radius boundaries.

  • Handle Empty Search States

    optional

    Implement fallback logic for zero-result queries, such as suggesting similar categories or expanding the search radius.

  • Optimize Image Delivery

    recommended

    Use a CDN with auto-formatting (WebP) and resizing to ensure listing galleries do not degrade page performance or SEO.

User Roles and Access Control

0/5
  • Enforce RBAC Boundaries

    critical

    Verify that buyers cannot access seller-specific API endpoints (e.g., payout settings) and sellers cannot modify other sellers' listings.

  • Secure Admin Masquerading

    critical

    If support staff can 'log in as' a user, ensure this is restricted to specific roles and requires multi-factor authentication.

  • Validate Onboarding Completion

    recommended

    Implement middleware to redirect sellers to the onboarding flow if required profile fields or payment details are missing.

  • Test Session Expiry

    recommended

    Configure shorter session durations for seller dashboards and sensitive financial pages compared to buyer browsing sessions.

  • Implement OAuth Scoping

    critical

    If using third-party auth (Clerk/Supabase), ensure the JWT claims correctly reflect the user's marketplace role.

Transactional Communications

0/5
  • Trigger Order Confirmation Emails

    critical

    Automate immediate email delivery to both buyer and seller upon successful payment using a reliable provider like Resend.

  • Setup Payout Notifications

    recommended

    Notify sellers via email or push notification when funds have been initiated for transfer to their bank account.

  • Verify SMS for Time-Sensitive Events

    optional

    Implement SMS alerts for high-urgency actions like booking requests or last-minute cancellations.

  • Configure Unsubscribe Logic

    recommended

    Ensure marketing communications can be disabled while keeping critical transactional alerts (receipts, safety notices) active.

  • Test Email Template Rendering

    recommended

    Verify that dynamic listing data and pricing tables render correctly across mobile and desktop email clients.