Marketplaces implementation checklist
This checklist outlines the technical requirements for a production-ready marketplace, focusing on payment integrity, trust systems, and the operational reliability required for two-sided platforms.
Payment Infrastructure and Fund Routing
0/5Implement Idempotency Keys
criticalEnsure all transaction and payout API calls use unique idempotency keys to prevent duplicate charges or double-payouts during network retries.
Verify Platform Fee Logic
criticalUnit test the split-payment logic across different transaction sizes to ensure platform commissions and processing fees are calculated correctly before funds reach the seller.
Configure Webhook Handlers
criticalImplement robust listeners for payment provider webhooks (e.g., payment_intent.succeeded, account.updated) with signature verification and 200-level response handling.
Test Refund and Reversal Flows
recommendedVerify that refunding a buyer correctly triggers a reversal of the seller's balance and, if applicable, the platform fee.
Automate KYC/KYB Onboarding
criticalIntegrate automated checks for seller identity verification and bank account validation to comply with AML regulations before enabling payouts.
Trust and Safety Systems
0/5Sanitize and Moderate Reviews
recommendedImplement server-side validation to prevent XSS in reviews and integrate a profanity/spam filter for user-generated content.
Implement Verified Seller Badges
recommendedCreate a logic gate that programmatically applies 'Verified' status only after specific criteria (ID check, first successful sale) are met.
Deploy User Reporting Workflows
recommendedBuild a reporting mechanism on listing and profile pages that flags content for admin review and triggers an automated notification to moderators.
Secure In-Platform Messaging
optionalFilter PII (emails, phone numbers) in pre-transaction messages if the business model requires preventing platform circumvention.
Audit Trail for Sensitive Actions
criticalLog all administrative actions, including manual payout overrides, account bans, and listing deletions, with a timestamp and user ID.
Search and Matching Optimization
0/5Configure Search Index Syncing
criticalSet up database triggers or webhooks to update the search index (e.g., Algolia) immediately when a listing's price, availability, or status changes.
Implement Inventory Locking
criticalApply a temporary lock on inventory items when a user begins the checkout process to prevent overbooking or double-selling.
Validate Geo-Spatial Queries
recommendedTest location-based filtering to ensure results are accurately sorted by distance and respect defined radius boundaries.
Handle Empty Search States
optionalImplement fallback logic for zero-result queries, such as suggesting similar categories or expanding the search radius.
Optimize Image Delivery
recommendedUse a CDN with auto-formatting (WebP) and resizing to ensure listing galleries do not degrade page performance or SEO.
User Roles and Access Control
0/5Enforce RBAC Boundaries
criticalVerify that buyers cannot access seller-specific API endpoints (e.g., payout settings) and sellers cannot modify other sellers' listings.
Secure Admin Masquerading
criticalIf support staff can 'log in as' a user, ensure this is restricted to specific roles and requires multi-factor authentication.
Validate Onboarding Completion
recommendedImplement middleware to redirect sellers to the onboarding flow if required profile fields or payment details are missing.
Test Session Expiry
recommendedConfigure shorter session durations for seller dashboards and sensitive financial pages compared to buyer browsing sessions.
Implement OAuth Scoping
criticalIf using third-party auth (Clerk/Supabase), ensure the JWT claims correctly reflect the user's marketplace role.
Transactional Communications
0/5Trigger Order Confirmation Emails
criticalAutomate immediate email delivery to both buyer and seller upon successful payment using a reliable provider like Resend.
Setup Payout Notifications
recommendedNotify sellers via email or push notification when funds have been initiated for transfer to their bank account.
Verify SMS for Time-Sensitive Events
optionalImplement SMS alerts for high-urgency actions like booking requests or last-minute cancellations.
Configure Unsubscribe Logic
recommendedEnsure marketing communications can be disabled while keeping critical transactional alerts (receipts, safety notices) active.
Test Email Template Rendering
recommendedVerify that dynamic listing data and pricing tables render correctly across mobile and desktop email clients.